A. PRIMARY FUNCTION:

Under direction of the Director of Technology, supervises mainframe computer operations and the Technology Services Help Desk; supervises the work of the computer operators and help desk personnel, as well as the day-to-day operation of the computer center; manages the creation and implementation of training courses for end-users on LUSD computer systems.

B. DUTIES AND RESPONSIBILITIES:

(Individual positions may not perform all of the duties listed nor do these examples include all responsibilities of positions in this class.)

* Coordinates activities of the District Office Computing Center

* Coordinates computer systems training for end-users

* Maintains central systems procedural documentation

* Maintains configuration information of all equipment related to the District Office Computer Center

* Ensures the reliability of computer generated reports

* Creates and supervises the operation of information safeguarding procedures

* Establishes and monitors "help desk" which provides technical support for all installed computer applications

* Supervises PC Support Technicians, Systems Analysts/Operators
and Computer Operators

* Assists in selection of software and development

* Performs related duties as required

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C. DESIRABLE QUALIFICATIONS:

1. Knowledge of:

* Centralized information system management

* Functions of help desk operation, providing technical assistance to system users

* Principles of supervision

* Computer systems training techniques

2. Ability to:

* Work in a high pace environment with multiple competing priorities

* Quickly diagnose system problems and implement appropriate solutions

* Proactively create safeguards for information integrity

* Meet with computer users to determine the best fit between computer hardware/software and the end-users needs.

3. Education and Experience:

Any combination of education and experience equivalent to graduation from a college or university with an emphasis in computer science or a related field. Experience in managing the installation of major computer system hardware and software. Experience in the creation of and maintenance of a highly customer-oriented help desk. Experience in setting up and enforcing data integrity standards for central computer systems.

Approved by the Governing Board: 4/2/96

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