Operational Planning

• Focus on Doing Things Right

• Human Factors Predominate

• Proactive Vs Reactive Management

• Training for All Users

  • Faculty, Staff, & Students

• Plan for Automation of Administration Up Front

  • Meetings:
    • Carrier Reviews, Vendors, Change Control, Project Reports
  • Focus on Metrics & Processes
  • Automate Documentation
  • Make the Help Desk the Focal Point