PART I

12/8/1999


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Table of Contents

Technical Support Systems

PART I

What a Support Center is...

What a Support Center is not...

KCSOS Support History

PPT Slide

PPT Slide

PPT Slide

Current Support Model

Learning from Mistakes

PART II

Defining Scope

Finding Functional Models

Develop or Purchase Solution

What to look forů

Support Management

Client Satisfaction

Summary

Author: T.Creek

Email:

Home Page: http://cedpa-k12.org

Other information:
1999 CEDPA Conference Presentation