Technical Support Systems
PART I
What a Support Center is...
What a Support Center is not...
KCSOS Support History
PPT Slide
Current Support Model
Learning from Mistakes
PART II
Defining Scope
Finding Functional Models
Develop or Purchase Solution
What to look for…
Support Management
Client Satisfaction
Summary
Email:
Home Page: http://cedpa-k12.org
Other information: 1999 CEDPA Conference Presentation