Technical Support Systems
PART I
What a Support Center is...
What a Support Center is not...
KCSOS Support History
PPT Slide
Current Support Model
Learning from Mistakes
PART II
Defining Scope
Finding Functional Models
Develop or Purchase Solution
What to look for�
Support Management
Client Satisfaction
Summary
Email:
Home Page: http://cedpa-k12.org
Other information: 1999 CEDPA Conference Presentation