PPT Slide

Structured Work

• Predictable

• Repeatable

• Focus on cost, schedule, quality

• Examples: Student & Teacher records, P.O. generation, payroll, DoE reporting

• Can be significantly automated by IT

Knowledge Work

• Unpredictable

• Fairly unique

• Focus on value, innovation & learning

• Examples: Curriculum delivery, teaching & learning, research, ad hoc decision making

• Can be enabled by strategic use of IT

Things to Consider