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Tech Support Strategies |
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Tech Support Tools |
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Donations & Recycling |
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Setting the Standards |
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Total Cost of Ownership (TCO) |
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Resources |
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Student Assistants - www.swatweb.net |
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Parent Volunteers - Armchair Consultant |
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Vendor Assistance - Design & Support |
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Troubleshooting Tips @ each Computer |
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FAQ Development |
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Web Accessible Databases |
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Demonstrations |
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FileMaker Pro & Claris Home Page |
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Commercial Tech Support Solutions |
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Desktop Security |
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FoolProof (SmartStuff Software) |
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Apple Network Administrator Toolkit (ANAT) |
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Ghosting |
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Norton Ghost (PC) & Apple Restore Assistant |
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Quality Personnel |
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Find and Keep |
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Quality Tech Support: “Worth their weight in gold” |
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The Good, the Bad, and the Very Ugly |
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If it isn’t viable for you any more, what makes you think we can use it? |
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Exceptions: Key Boarding, Word processing |
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Identify Good Donation Sources |
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Politely Decline & Provide Alternatives |
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Set minimum specifications for donations |
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Locate a “User friendly” Recycling Center |
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www.zakenterprises.com |
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Easy Pickup/dropoff |
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Take it all |
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Reuse Vs Recycle |
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Recycle: Grind and melt |
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Political/Enviro Issue with Night Dumpster Dumping |
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Remove inventory tags and delete from inventory |
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Don’t recycle other people’s stuff (Donations) |
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Nomenclature |
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Bug Fixes Vs Feature Enhancements, free Vs Fee |
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5.1 or 5.0.1 Office 98, etc |
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Vendor Web Sites, VersionTracker.com |
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Avoid 1.0 or even any .0 |
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Software Suites |
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PC & Mac, Old & New Hardware Compatible |
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Funding Issues - Who’s gonna pay? |
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Operating Systems |
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Make sure it is worth the expense and support |
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Platforms - Mac - Windows - Unix - etc |
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Oh no, not again…. |
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Specifications for new purchases |
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How far do you plan into the future? |
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Life of the machine…3 yrs?[.com] 5 yrs?[k12] |
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Manufacturer |
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Specifications |
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Version Numbers |
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Policy: You install/buy it, you support it! |
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Check with Ed Tech before you buy |
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TCO includes all of the costs involved in operating networks and computers,whether leased or owned. It is traditionally used by businesses to help control costs and make strategic decisions. In the education environment, a better understanding of TCO will help school officials do better budget planning and make smarter choices when they deploy technology. |
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Hardware Purchase Price |
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Software Purchase Price |
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Connectivity |
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Upgrades / Retrofitting |
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Service Parts (from mouse balls to new monitor) |
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Technical Support |
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Down Time Costs |
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Staff Development on Use of software/hardware |
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Technology integration Training |
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Replacement Cost |
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The Snorkel - www.thesnorkel.org |
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Web Sites |
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Listservs |
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Forms |
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Standards |
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QT Movies |
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Internet Help Desk |
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Notes