SYSTEMS SUPPORT SPECIALIST

JOB SUMMARY

Under general direction, transcribes and edits user instruction manuals, semi technical documentation for systems/programs, and systems development resource materials; provides in-service training for users of interactive information systems and other Computers and Technology Services Department services ; organizes and maintains office with large volume of activities; and performs other essential job related work as required.

ESSENTIAL DUTIES/RESPONSIBILITIES

1.Edits and transcribes user manuals of instruction and semi-technical documentation, organizing such materials into reports, manuals, or other formats according to set standards for order, clarity, style, and terminology.

2.Trains users to use interactive computer terminal and microcomputers, together with manuals of instruction provided for applications and procedures used in on-line Computers and Technology Services Department services.

2.Creates, maintains, and circulates user procedure documentation and resource materials related to systems development.

3.Answers inquiries and provides information and support to users.

4.Completes incident reports on user problems, referring major problems to management for handling.

5.Takes minutes at departmental meetings; types/keyboards correspondence and performs a variety of office, records, and clerical duties utilizing word processing equipment or other information system management techniques available.

6.Stores and retrieves information related to the Computers and Technology Services Department.

7.Prepares reports, meeting agendas, and summaries.

8.Complies with applicable state, local, and federal rules, regulations, and laws, as well as District policies and procedures.

9.Establishes and maintains effective working relationships with end users, faculty, staff, administrators, coworkers, and general public.

10.Demonstrates and models safe, prudent, and healthful work behaviors and practices; identifies and works toward elimination of unsafe or unhealthful work area conditions.

11.Performs other essential job-related work as required.

Qualifications Guide

Education and Experience
Typical qualifying background would include any equivalent combination of:
Demonstrated responsible office record keeping experience in a computer-based information systems environment; experience in writing semi-technical procedures and training staff in their use, together with the functions necessary to obtain desired results for responsible users of on-line computer terminals and microcomputer equipment.

Knowledge, Skills, and Abilities
Typical qualifying knowledge, skills, and abilities would include:

Knowledge of the principles and practices of general office management; techniques of data entry and retrieval; interactive information systems; responsible office record keeping experience in a computer-based information systems environment; functions necessary to obtain desired results for responsible users of on-line computer terminals and microcomputer equipment.

Skill in establishing and maintaining effective working relationships; communication, problem solving, conflict resolution; writing semi-technical procedures and training staff in their use; keyboarding/typing at acceptable rate to satisfactorily perform job.

Ability to read, comprehend and apply related semitechnical information to the documentation of manuals of instruction, computer software catalogs, and related reference material, using computer-based files established for these purposes; plan, schedule, and coordinate a variety of activities related to departmental, District, and user meetings; record data accurately; communicate effectively with District and other systems users; complete assigned tasks in an efficient and effective manner while under pressure from schedules and interruptions.

Working Conditions

Work is performed in an air conditioned office/computer room environment. Requires sitting for extended periods. Constant use of fingers and sense of feel, talking, hearing,, and seeing). Constant exposure to moderate to loud noise and vibrations. Constant exposure to electromagnetic fields. Frequent to constant use of keyboard and mouse. Frequent reaching and handling. Frequently lifts 20-pound boxes of paper. Occasional climbing, balancing, stooping, and kneeling. Possible exposure to electric shock.