Under direction of the Manager, Computer Systems Operations, monitors and operates multiple computers and related equipment and automated systems according to program instructions; provides technical level support for users of central and remote computers, file servers, and workstations; and performs other essential job-related work as required.


1.Operates and monitors a variety of computer equipment and systems, to ensure maximum performance and availability, including DEC-10, VAX, file and mail servers, Macs, PCS, computer terminals; VMS and Galaxy operating systems; Dot-matrix, laser, and full-size impact printers; 4mm, 8mm, TK50, and TK70 cartridge tape drives, 9-track reel; CD-ROM drives; burster, jogger, and scanner.

2.Creates daily operation schedule; develops long-range work flow plan and submits to manager; provides information on work in progress; assists in scheduling, coordinating, and facilitating flow of computer technology support work.

3.Creates, runs, and prints programs; deleaves, bursts, and performs other tasks necessary to prepare computer reports for distribution; distributes various student and fiscal services reports and related documents; creates accounts on VAX, DEC10, file servers, and E-mail.

4.Performs systems backup, monitoring, and scanning work; ensures integrity of computer systems through backups, off-site storage cycles, and advising users of workstation backups options; maintains tape library and archive for DEC-10 and VAX systems; performs tape backups on VAX and DEC-10 systems; monitors equipment while operating to ensure proper performance; determines reason(s) for stoppage; takes appropriate action; uses optical scanner for grades, budget, assessment, and other items.

5.Responds to help desk phone calls; provides technical-level expertise and support for users and coworkers relating to central and remote computers, file servers, and workstations; toubleshoots and installs Macintosh and PC work stations and software; troubleshoots printer problems Districtwide as assigned; boots and reloads computer systems and ensures availability of pertinent equipment; ensures availability of printer and batch queues; configures, stops, and restarts as required.

6.Installs, upgrades, and applies patches to system operating software; resolves disk corruption; provides initial instruction to workstation users in operating system features and capabilities; resolves typical PC application problems related to file transfer and conversion between differing operating and printing systems; develops and executes automated procedures; develops command processes to automate administrative system tasks.

7.Prepares equipment for operations; checks and takes any necessary action relating to ribbons, toner, and other item; secures equipment following detailed instructions for sequence of turning off and on; cleans machines; schedules calls for service on equipment as necessary; maintains equipment and work areas in a clean and orderly manner.

8.Writes and maintains documentation on procedures; writes automated procedures for VAX and DEC-10 systems.

9.Maintains a variety of records and reports, including operating procedures, documentation, backup records, and production schedules.

10.Provides technical direction for temporary or substitute computer operators; directs to particular program; provides detailed start-up sequence instructions.

11.Keeps abreast of new equipment, procedures, and computer technology field; occasionally attends vendor classes.

12.Complies with applicable state, local, and federal rules, regulations, and laws, as well as District policies and procedures.

13.Establishes and maintains effective working relationships with coworkers, end users, administrators, and general public.

14.Demonstrates and models safe, prudent, and healthful work behaviors and practices; identifies and works toward elimination of unsafe or unhealthful work area conditions.

15.Performs other essential job-related work as required.

Qualifications Guide

Education and Experience
Typical qualifying background would include any equivalent combination of:
Graduation from high school and training in operating multiple computers and systems similar to District computers and systems; two years of experience with digital VAX, DEC10, microcomputers, optical scanners, and Novell networks, and related equipment and system.

Knowledge, Skills, and Abilities
Typical qualifying knowledge, skills, and abilities would include:
Knowledge of computer operations, including VAX operations, recovery, and troubleshooting, DEC-10, Mac and PCS; GENESIS system (student administrative system), network hardware, configuration, and operation, report generators, pertinent aspects of computer languages, such as COBOL and Powerhouse; general maintenance of computers and printers; operations of peripheral equipment; principles of computer systems, modern office practices, and run books; project scheduling techniques and user requirements.

Skill in establishing and maintaining effective working relations; interpersonal relations, communication, and problem solving skills; skill in using com files, log files, EDT, command files, and mic files; general skills on computers and printers.

Ability to plan and coordinate work; schedule, perform, track, and follow through on multiple tasks; read and apply computer run instructions, procedures, and charts; communicate and cooperate with other staff members; establish effective working relations with users; and learn new operations rapidly; keep pace with rapidly changing technology; understand various operating systems in use Districtwide and the processes necessary to ensure a secure environment;

Working Conditions

Work is performed in an air conditioned office/computer room environment on an overlapping day shift basis. This classification is subject to call back and overtime work assignments. Constant exposure to moderate to loud noise and vibrations. Possible exposure to electric shock. Frequent to constant use of keyboard. Frequently lifts 20-pound boxes of paper; occasionally lifts approximately 50 pounds. Sits for extended periods. Occasional climbing, balancing, stooping, and kneeling. Frequent reaching (stock on shelves). Constant handling, use of fingers and sense of feel, talking, hearing, smelling (must notice electrical smell), and seeing.

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