Under general supervision, and in consultation with the Information Network Analyst, provides specialized support services in local, wide, and internetworked information systems to interconnect schools, administrative departments, the Computers and Technology Department, and Internet resources; performs other essential job-related work as required.


1.Assists in analyzing user needs relating to local, wide, and internetworked information systems to install and maintain cost-effective, local (LAN), wide (WAN), and metropolitan (MAN) area networks using PC and Macintosh computers; implements internetworking, distance, and fiber-optic networking, including cable video.

2.Keeps abreast of network technology field to ensure efficient delivery of network-related computers and technology services; provides training, conferencing, and workstation configuration services for end users.

3.Assists in maintaining and enhancing the interconnection of operating systems, desktop computer applications, network protocols, and mainframe applications; keeps pace with rapidly developing network technologies; ensures consistency with GUHSD information system needs.

4.Responds to help desk referrals; confers with computers and technology staff and users to resolve problems related to network-related hardware and software functions and in preparing areas for installation, including planning for power, environment, and cabling.

5.Provides one-on-one training and assistance to users in the area of software application and general use and procedure associated with communications network, PC, and Macintosh computers.

6.Assists in evaluating network hardware, software, and related tools and materials; prepares necessary topology drawings, schematics, diagrams, specifications, and sketches; writes standards on the use, maintenance, and interfacing to communications networks.

7.Assists in maintaining parts and supplies inventory; uses hand truck and carts in delivering and removing equipment.

8.Assists in performing diagnostic evaluations of faulty equipment, analyzes results, and takes corrective actions; monitors DSU/CSU transmission equipment (hubs, bridges, routers, media) to ensure communications integrity; uses on-line software and coordinates with vendor engineers as appropriate.

9.Assists in change control, inventory, and other necessary records, and prepares various reports as required.

10.Complies with applicable state, local, and federal rules, regulations, and laws, as well as the policies and procedures of the District.

11.Establishes and maintains effective working relationships with a variety of groups, including teachers, students, administrators, coworkers, vendors, consultants, and others as required.

12.Demonstrates and models safe, prudent, and healthful work behaviors and practices; identifies and works toward the elimination of unsafe or unhealthful work area conditions.

13.Performs other essential job-related work as required.


Education and Experience

Skills, knowledge, and abilities required of this classification would typically be acquired through graduation from a four-year college or university with a degree in electronics technology or related field, supplemented by recognized courses in network technology. Other equivalent combinations of training, experience, and education are acceptable.

Knowledge, Skills, and Abilities

Current knowledge, skills, and abilities relating to: VAX and Novell hardware and software network products, including detailed knowledge and experience with PC and Macintosh microcomputers and VMS; data communications equipment and microcomputer hardware and software products, such as print servers, file servers, network managers, modems, concentrators, multiplexors, communications processors, protocol converters, data switches, and related products; data and voice communications facilities, hardware, and media such as leased and switched lines, coaxial cable, twisted pair, fiber optic, satellite, and microwave; familiarity with network technologies and design skills in the area of educational and administrative network design; familiarity with internetworking and distance computing, fiber-optic technologies, including cable video, educational and administrative network design, maintenance and implementation; verbal and written communication and problem solving/conflict resolution; ability to establish and maintain effective working relationships with all levels of district staff, vendors, and the general public; knowledge of asbestos-related safety equipment and procedures.

Licenses & Certificates
Possession of a valid Class C California driver's license.

Working Conditions

The nature of this work is considered heavy (25-50 pounds frequently) and physically demanding with a wide range of lifting, carrying, handling, fingering, and other physical demands. The work is performed primarily inside in an office or office/laboratory environment with occasional exposure to the elements, and working in awkward postures, high places, and tight spaces as a result of attic or under-floor cable-related duties. Exposure to adhesive and cleaning solvents/chemicals.

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